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Our client based in Marlow requires a temporary candidate to assist within their customer services team whilst a colleague is taking extended leave.
The position is based on 37 hours per week, Monday to Friday. You will be office based. There is plenty of parking.
Key duties include:
-
- Check and process all manual customer orders
- Allocate, dispatch and invoice of all customer orders as per warehouse reports daily
- Logging and keeping complaints tracker updated
- Sending replacement orders for complaints
- Order query via email, over phone or through social chasing an order
- Adding new product to customer price lists
- Sending Pre-advise to warehouse for all stock POs
- Arrange stock transfers/repacks with warehouse and updating in Sage 200
- Arrange stock transfer to office for sample orders when required
- Providing excellent customer service to our online customers via email and phone
- Resolving customer queries, complaints, and tracking issues in an efficient and timely manner
- Maintaining accurate and up-to-date customer and product complaint records
Required skills and experience
- Excellent PC skills including Emails & Microsoft Outlook, Word and Excel
- Ideally experience of SAGE 200, although this can be taught to a confident person
- Able to work on own and within a Team environment
- Good telephone manner
- Good team player
The benefits of being a temporary worker through Bucks & Berks Recruitment:
- A friendly and supportive temps' team; we are here to answer any questions and support you in your role.
- Weekly pay, no more counting down the days until your monthly payday!
- As a temporary candidate you will receive a Costa gift voucher on your 13th consecutive week worked!
- Holiday pay on top of your hourly rate.
- A flexible approach to working, you are in control of when you are available to work.
- Fantastic experience and opportunities with large and small businesses across the Thames Valley region.
- Gain insight in a variety of departments and organisations, a great way to discover the work you enjoy and the company structures that work for you.
Please note that we will only contact those candidates that we assess as suitable for the positions we have currently available based on their experience, training, and skills. If we do not have anything suitable, we will not keep your CV for more than 30 days.
As an equal opportunity employer, Bucks and Berks Recruitment is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply.
