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Service Delivery Co-Ordinator
Full Time & Permanent
Office Based
Melksham
Up to c.28,000
Do you possess excellent customer service / administration experience?
Our client is looking for experienced and highly organised Administrator to join their busy and friendly team as a Service Delivery Coordinator.
You will play a key role in supporting customers and ensuring accurate and timely processing of various aspects of customer service and order management. This position requires exceptional communication skills and a commitment to maintaining strong customer relationships.
Key responsibilities will include:
- Processing of customer information in SAP including Purchase Orders, Delivery Schedules, Sales Orders, Quotes and confirming orders.
- Develop positive relationships with key customers and other internal departments to maintain and ensure a high level of service delivery
- Accurate use of the CRM system to monitor and manage customer contact records
- Liaise efficiently and effectively with other departments through email, telephone and face to face to resolve issues relating to service delivery.
Candidate Specification:
- Previous Customer Service / Administration experience.
- Experience with SAP or other MRP systems.
- Very good rapport building skills.
- Strong organisation, time management, prioritisation and administrative skills.
- Experience of achieving or supporting the achievement of business KPIs.
- Good IT skills including Outlook, Word and Excel.
CMD Recruitment would like to thank you if you apply for the above role. We do try to come back to all applications. However, if you have not heard back from us within 5 working days, then please assume you have not been successful at this time.
