Impression Recruitment are delighted to be working with a well-established, dynamic business with a personalised approach and a wide outreach. They are seeking a Client Success Manager based in their offices in Middlesbrough. Our client is passionate about the customer journey and the benefits and solutions they can provide to other companies, to increase business. You will need to be a collaborative individual with the ability to build excellent client relationships, with a strategic sales approach. If you are driven and ambitious, with a software, marketing, or ecommerce background, this could be the one for you! Duties as a Client Success Manager:

Maintaining and building key relationships
Increasing and managing the company portfolio
Ensuring high customer satisfaction levels
Upselling on opportunities
Ensuring strong retention rates
Providing key support and advice
Promoting the companies’ offerings and services
Meeting with clients and overseeing a region
Developing a strong product knowledge
Alleviating any issues and handling queries promptly
Meeting client’s needs, adding value and increasing engagement
Dealing with important data
Meeting with clients
Any ad-hoc duties relevant to the post

Skills:

Experience in an Account Manager / Sales position from a digital / ecommerce environment
Strong problems solving skills
The ability to build rapport and trust
Excellent communication skills on all levels
Can manage workload and work towards targets
Able to work as part of a team but also on your own initiative
Can identify risks and further opportunities

To be successful as a Client Success Manager you will be passionate about delivering an excellent service. In return you will receive a basic salary between £27,000 - £37,000, plus a bonus scheme, with potential total earnings up to £65,000, plus company benefits and the opportunity for further development, working Monday-Friday, with some flexibility on hours and excellent benefits. Do Not Miss Out! Our Guarantee Thank you for your initial expression of interest in our available vacancy. If we have not contacted you within 5 working days of your application, please understand that the CV received, and the information provided does not meet the requirements of the current vacancy. However, we will consider all applications for any available opportunity, present or future, and proactively contact you should we deem there to be a suitable match. Here at Impression we are committed to supporting the principles of equal opportunities and prohibit discrimination/ harassment of any kind based on race, colour, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic.

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