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Reed in Middlesbrough are working with a manufacturing business who are seeking a dedicated individual to support and drive their customer service forward. This position is ideal for someone with a keen eye for detail and a passion for maintaining high standards in customer service.Â
Day-to-day of the role:- Handle customer complaints and monitor customer service KPIs to ensure outstanding service delivery.
- Conduct job costing checks to verify correct margins and ensure financial efficiency.
- Support the customer service team by providing guidance and assistance to enhance service quality.
- Drive business efficiencies and improve customer experiences through proactive service enhancements.
- Experience in customer service within a regulated environment
- Strong analytical skills
- Excellent communication and interpersonal skills to support and lead customer service initiatives
- Proactive and driven, with a commitment to improving business processes and customer satisfaction
- Competitive salary of up to £30K
- Opportunities for professional development and training
- Dynamic and supportive work environment
- Free parking
- 22 days holiday plus BH
This role is to start in January 2025 with interviews being held before Christmas!
