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Customer Service Advisor -Inbound Calls / Financial Services

Oval Recruit
Posted a day ago, valid for 23 days
Location

Middlesbrough, North Yorkshire TS95HA, England

Salary

£24,000 - £28,800 per annum

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Contract type

Full Time

Retirement Plan

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • The Customer Service Advisor position is based in Middlesbrough, offering an excellent basic salary and benefits package.
  • Candidates must have experience working in a call center environment and possess strong computer skills.
  • The role involves handling inbound calls from Pension Scheme members, addressing various queries, and providing information.
  • Applicants should demonstrate strong listening skills and a commitment to delivering excellent customer service.
  • The working hours are Monday to Friday from 8.45am to 5pm, with occasional requirements outside of these times.

Customer Service Advisor -Inbound Calls / Financial Services

Middlesbrough - £excellent basic & package

Monday - Friday (8.45am - 5pm) occasional requirements outside of this.

A leading UK Financial Services Group who have won numerous industry awards for excellence and Investment in People are looking to recruit experienced Inbound Contact Centre Advisors for a newly developed team.

The company provide Consultancy Advice to a large proportion of FTSE 100 & 250 clients surrounding Pension Scheme set Up, Management, Accounting and Legislation. This role will provide first class Customer Service to Pension Scheme members who have queries or require pension scheme information.

Specifics of the role will include -

• Handle inbound calls from Pension Scheme Members, managing a range of queries and information topics.

• Use your initiative to identify areas in which you can help and provide solutions, information, or alternatives as required.

• Answer e-mail inquiries, sending out required information, applications or forms as needed.

• Record all calls and information responses in an easily comprehendible manner.

• Update customer records and files.

• Professionally manage any customer complaints and escalate as and when required.

This is an excellent opportunity to join a company who will invest in your career, working in a positive office environment. They offer good salary levels and a strong benefits package.

To apply for the position, you must have worked in a Call Centre oriented environment and have good computer skills. It will be essential you can display strong listening skills, believe in providing excellent customer service and enjoy organising, planning & prioritising daily requirements.

For more information, please contact Richard Garbett

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.