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Customer Service Associate - Financial Services

Front Row Recruitment Ltd
Posted a day ago, valid for 23 days
Location

Middlesbrough, North Yorkshire TS95HA, England

Salary

£24,000 - £28,800 per annum

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Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • My client, a leading Financial services company, is seeking talented candidates for their Customer Service team due to growth in their Middlesbrough office.
  • The role involves being the first point of contact for client enquiries, taking incoming calls from Pension scheme members, and ensuring their needs are effectively addressed.
  • Applicants should have outstanding communication skills and a background in customer service, preferably from an office, financial services, or retail environment.
  • The position offers a generous remuneration package, although the specific salary is not mentioned, and the potential for the role to go permanent.
  • Candidates are expected to have at least one year of experience in a customer service role.

Due to growth in their Middlesbrough office my client, a leading Financial services company, currently seek a number of talented candidates to join their Customer Service team. My client manages some of the UK's largest Pension schemes and this role will involve being the first point of contact for client enquiries - duties will include:

  • Taking incoming calls from Pension scheme members
  • Assessing their needs and ensuring that their enquiry is dealt with effectively and efficiently
  • Providing a consistently high level of customer service
  • Handling complaints and ensuring they are resolved
  • General administration and data entry

Applicants must possess outstanding communication skills along with a background in customer service, ideally from an office, financial services or retail environment. You will be highly organised and able to prioritise your workload whilst maintaining high levels of service.

This is a great opportunity to join an award winning organisation offering a friendly working environment, generous remuneration package and potential for the role to go permanent.

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.