Complaints Officer

Randstad Construction & Property

Posted 12 hours ago, valid for 12 days

Milton Keynes, Buckinghamshire MK15 9ED, England

Full Time

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Sonic Summary

A leading Property Services Company in Milton Keynes is seeking a Complaints Officer.
The position offers a competitive salary of up to £31,000 plus benefits.
The role involves liaising with tenants regarding repairs and managing complaints to resolution.
Candidates should have previous experience in a similar role, ideally within Social Housing.
Strong communication skills and the ability to handle complaints effectively are essential.

Looking for a Complaints officer to join a leading Property Services Company based in Milton Keynes

Offering a competitive salary of up to £31,000 + benefits

Your role will be to liaise with tenants regarding repairs, update on progress and make sure any complaints are received in accordance with policy and procures.
Be responsible for taking ownership and managing complaints through to resolution in line with policy
Ensuring agreed targets are delivered within your service area and complaints received in accordance with policy and procedures

Requirements:

Previous experience within a similar role or industry ideally Social Housing
Able to handle complaints effectively
Are an excellent communicator, comfortable with email and telephone conversations

If you are interested in this role, or would like more information please attach an updated cv and we will be in touch

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