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Are you ready to make a real difference in customer experience and operations? Do you excel in a fast-paced environment and love to deliver seamless, efficient solutions? Quality Personnel is looking for a Customer Operations Specialist to join our clients growing team!
Position: Customer Operations SpecialistLocation: Tongwell, Milton Keynes - fully office basedSalary: £14.31Duration: 12 months initially Job Type: 37.5 hours per week - 08:30 - 17:00 with a 1 hour lunch break.________________________________________Our client is an industry leading luxury brand who is committed to delivering top-notch products and services to their customers. With a focus on innovation and customer satisfaction, they are expanding their team to enhance operations and elevate the customer journey. Join a forward-thinking company that values its employees and offers exciting growth opportunities.
Your Role:As a Customer Operations Specialist, you will play a pivotal role in ensuring a smooth and efficient customer experience. You’ll be responsible for managing daily operations, addressing customer needs, and providing proactive solutions that exceed expectations.• Customer Advocate: Serve as the primary point of contact for customers, addressing inquiries, solving problems, and delivering solutions.• Operational Excellence: Monitor and streamline daily processes to ensure operational efficiency and enhance customer satisfaction.• Collaborate Across Teams: Work closely with cross-functional teams to implement improvements, manage escalations, and drive service excellence.• Data-Driven Insights: Analyse customer feedback and operational metrics to identify trends and areas for improvement.• Continuous Improvement: Provide actionable suggestions to enhance both customer experience and internal workflows.
What We’re Looking For:• Experience: At least 2 years of experience in customer service, operations, or related roles.• Problem Solver: Excellent troubleshooting abilities with a focus on creating positive customer outcomes.• Exceptional Communicator: Strong verbal and written communication skills with a knack for engaging customers and internal teams.• Tech-Savvy: Proficient with CRM systems, customer service tools, and able to adapt quickly to new software.• Team-Oriented: A collaborative mindset and a willingness to contribute to a positive team culture.• Results-Driven: A strong focus on achieving goals and continuously improving service delivery.
Quality Personnel acting as an Employment Agency & Business (rated as one of the top 3 Agencies in Milton Keynes for the 5th year running!).Please note due to the volume of applications we receive you will only be contacted if we are progressing your application.
