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We are excited to announce a fantastic opportunity with a reputable company who are at the top of their game. In this role, you will contribute towards an excellent reputation by providing a first class, multi-channel enquiry service.
The ideal candidate will have exceptional customer service skills and experience and be a confident communicator. Key responsibilities for a Membership Advisor
- Deliver first class customer service, take ownership of enquiries until the customer is happy
- To receive and respond to enquiries through multiple platforms
- To support the team in meeting its growth and membership retention targets
- To support customers in understanding the products, services and benefits available to them
- Make outbound telephone calls to customers
Key skills for a Membership Advisor
- Exceptional customer service
- Experience with managing multi-channel enquiries - phone, email, online chat and social media
- Organised
- Attention to detail
- Excellent communication skills
Benefits for a Membership Advisor
- 24 days annual leave + bank holidays
- Hybrid working
- Professional growth and training opportunities
- A generous benefits package which includes gym discounts, pension plan, season ticket travel loans and health and dental plans
If you are interested in this role, please apply here.
