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We are excited to be working with a reputable organisation looking to expand its busy administration and enquiry services team. This is a fantastic opportunity for a customer service advisor seeking a new path within an incredible reputable company who live and breath their company values.
Working Hours:- Standard hours: 9:00 AM - 5:00 PM
- Flexibility required during peak periods
- Some rotational shifts between 7:00 AM - 7:00 PM may be needed
- Hybrid working available after the training period
- Respond to enquiries across multiple channels, including phone, email, online chat, and social media
- Triage and categories email and webform enquiries for efficient resolution
- Handle basic customer enquiries during peak periods
- Make outbound calls to engage and support customers
- Assist the team in achieving growth and membership retention targets
- Educate customers about products, services, and benefits available to them
- Provide administrative support to advisory teams, including customer record processing, data cleansing, and producing verification letters
- Identify and update returned post and email contact details to maintain customer engagement
- Ensure compliance with data protection policies, escalating subject access requests within 24 hours
- Exceptional customer service skills in a multi-channel environments
- 24 days annual leave + bank holidays
- Temporary to Permanent Opportunity
- Working with a reputable company with high standards and ethics.
- Hybrid working options for better work-life balance
- Professional training and development opportunities
- Generous benefits package, once permanent
You’ll be part of a friendly and supportive working environment where diversity is valued, and career development is encouraged.
If this sounds like the perfect role for you, apply today!
