Customer Service Specialist

Customer Service Specialist Milton Keynes Fully Office Based 12 Month Contract £28,000 per annumMy client is a prestigious automotive company who are passionate about putting their customers first. They are looking to recruit a Customer Service Specialist who shares their passion and has previous contact centre experience. As a Customer Service Specialist, you will be responsible supporting the customer contact centre across a range of platforms, managing escalations and complaints. You will also be driving process innovation, targeting employee development through KPI/OPI analysis, side by side coaching. Customer Service Specialist Operational Duties

• You will support the team by being the key subject matter expert within Customer Operations.
• Assist in all operational duties within the contact centre including inbound calls.
• You ll actively take part in creating a customer centric culture and future proof the team to serve customer needs.
• You will act as a point of escalation to support the customer s demands and needs.
• You will be responsible for delivering fair, consistent and prompt investigations of written and verbal complaints in accordance with guidance and case handling rules.
• You will identify and drive process efficiencies within Customer Operations to assist the contact centre in delivering a customer 1st experience and KPI/ OPI achievement.
• You will be able to provide bite size and refresher training sessions to all advisors to broaden their expertise and continually to develop their skills.

Customer Service Specialist, Person Specification

• You have experience in a fast paced, customer centric and dynamic environment, gained within a contact centre setting.
• You are confident working in this environment, whilst role modelling professionalism and accuracy.
• You combine your leadership with a great eye for detail, ability to manage competing priorities such as planning, KPI achievement, costs, service levels, complaints, people engagement, people training & development and conversion.
• You will need to pass & maintain relevant accreditation/compliance/ knowledge to the desired standard e.g. FCA, DPA, Money Laundering, SAF, ECCD, Code of Conduct, Anti-bribery and corruption.

If you are interested in finding out more about this role, please apply today because we d love to hear from you! Role advertised: 17th March 2025 WE WOULD PREFER YOUR CV IN WORD FORMAT Ascendant Recruitment is one of Milton Keynes and Northampton s leading recruitment companies, with PA/Administration, Customer Service, Human Resources, Finance, IT, sales & marketing and digital marketing divisions. Ascendant Recruitment operates as an Employment Agency for permanent recruitment and an Employment Business for temporary recruitment. For more information on our current vacancies please visit www.ascendantrecruitment.co.uk