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Customer Service Specialist Wanted! Are you available immediately?
Location:Milton Keynes Job Type:Full Time - Temp to PermSalary £13 to £14 per hour
Are you passionate about helping others and delivering exceptional customer experiences? Our client is looking for a Customer Service Specialist to join their team to help manage customers orders and invoices to provide customer satisfaction every time.
What You'll Do:- Deal with Customer orders to be processed onto the company system in line with company KPIs
- Ensure Customers orders can be fulfilled by managing stock levels in the warehouses, making sure no customers orders are short
- Plan transport for export customers, managing custom processes and answer any queries to make sure the stock arrives on time
- Work alongside the warehouse team, dealing with anything that could impact the order flow
- Making sure customer and consumer complaints are resolved in a timely manner
- Ensure the customer orders are invoiced correctly on dispatch, confirming receipt of proof of deliveries from all parties to include warehouses, hauliers and couriers
- Deal with any invoice disputes, working with the Finance team
- Provide reports to ensure the team are reaching the Service Level KPIs
- Support the Suppler Chain Team where needed
What We're Looking For:
- 3-years experience working within a customer service role
- Previous experience working within FMCG environment
- Experience dealing with export customer and paperwork
- Excellent communication skills, be it face to face, on the phone and on email
- Ability to work in a fast-paced environment, being able to prioritise your workload
- Strong attention to detail, problem solving skills and able to adapt to change
- Quick learner
- IT skills, good Excel knowledge is required
Ready to make a difference? Then apply today!
Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.
