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We are urgently looking for a Nights Transport Controller for a busy Distribution Company in Milton Keynes
Night shift 4 on 4 off 19.00 to 07.00
In this role you will be the main liaison between the customer and the transport office. Act as the first point of contact for the customer and help resolve problems or concerns with the distribution of their products and materials.
You will project a positive and professional image at all times, assisting the customer promptly and conducting all business in a friendly, courteous and knowledgeable manner.
Key Duties
Dealing with customer orders ensuring quanity and accuracy, delivery timelines communications to depot staff
Creation of customer KPI records
Collation of accurate data to create customer invoices
Maintain a safe working environment that complies with all aspects of the company H&S Policy
Key Experience & Qualifications
Good communication skills
Excellent written and verbal skills are essential
Experience resolving disputes in a fair and calm manner and be able to identify issues, which could potentially become problematic and avoid situations arising
Report writing on customer service activity and proposed recommendations on how improvements could be made for the benefit of the company and its customers
Familiar with Microsoft Word, Excel and power point
Good spoken and written communication skills
Strong analytical and numeracy skills
Good level of financial understanding
Confidence, tact and a persuasive manner
Call me for more information Billie Cremin INDMK
