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Are you someone who exudes positivity?
Do you like to be the go to person and a represent the business to the highest standards?
If you are meticulous and have a passion for supporting clients and colleagues. Then this could be the perfect role for you?
You will be responsible for managing the day to day activities of the service department, managing engineers workload, communicate with customers and ensuring all relevant paperwork is up to date.
Responsibilities:
- First point of call for all in-bound calls
- Communicate to customers via phone call and email
- Making sure calls are answered in a timely manner
- Manage service requests
- The efficient planning of all engineers and workloads
- Making sure service job reports are sent in daily
- Working closely with the Regional Service Managers for planning service jobs
- To be able to plan and execute transport for machine deliveries, working with the Installation Manager
- To action remedial quotes in a timely manner
What we are looking for:
- Can manage a high workload and work well under pressure
- Able to support customers quickly
- Excellent communication
- Be able to follow processes with high attention to detail
- Friendly and approachable
The role offers:
- 24,000
- Monday to Friday
- 23 days holiday plus bank holidays
- Birthday day off
If this sounds like the role for you, please apply today!
Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.
