Care Coordinator

Location: Mitcham

Job Type: Full-time

We are seeking a dedicated Care Coordinator to join our client’s team and contribute to the effective running of our organisation. As a Care Coordinator, you will provide exceptional Health & Social Care Support to Service Users, ensuring that company policies and procedures are consistently followed and that Care Quality Commission standards are met.

• Shift Coverage and Care Plans:

  • Cover shifts as needed and implement Care Plans for Service Users, including updates and changes in line with internal policies.
  • Manage and monitor all relevant aspects of the Electronic Call Monitoring system.

• Case Assessment and Negotiation:

  • Assess and decide on the feasibility of new cases.
  • Negotiate with Service Users and/or advocates/agencies regarding their care.

• Staff Management:

  • Attend required meetings and manage Support Staff rotas, ensuring staff awareness of schedules.
  • Investigate complaints or incidents related to care provision and oversee the line management of carers.
  • Maintain confidentiality of Service Users, Staff, and other involved parties.

• Management and Administration:

  • Deputise in the absence of the management team and carry out On Call duties as part of a rota.
  • Investigate and conduct disciplinary meetings as necessary for Support Staff.
  • Participate in general management and administration, including staff recruitment, report preparation, and monitoring statistics.
  • Support and facilitate the growth of the company, adapting to meet service needs.

• Training and Development:

  • Conduct quarterly Supervisions and annual Appraisals for Support Staff, implementing necessary actions and ensuring documentation is filed.
  • Prepare for and participate in your own Supervisions and Appraisals with the Manager.
  • Attend relevant training sessions and demonstrate commitment to personal development.
  • Assist with planning and organising Staff training.

• Other Duties:

  • Treat all staff equally, fairly, and respectfully.
  • Carry out any other reasonable duties required by the Service or identified by the Board of Directors.

• NVQ in a relevant field or willingness to work towards this qualification.
• Experience in supervisory management within the care provision sector.
• Customer care experience, including handling complaints and problem-solving.
• Excellent communication, interpersonal, organisation, and planning skills.
• Ability to work independently, manage difficult situations calmly, and motivate and lead staff.
• Knowledge of Care Quality Commission Standards of Care and person-centered approaches to social care.
• Proficiency in IT systems – Microsoft Office: Word, Excel, Outlook, etc. (CM 2000 management system knowledge is desirable).

• Competitive salary and opportunities for professional development.
• Supportive team environment.
• Commitment to continuous improvement of service and systems.