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2nd Line Support Engineer

2nd Line Support Engineer

INTEC SELECT LIMITED

Posted 19 hours ago, valid for 4 hours

Morden, Surrey SM4 5, England

£250 per day

Full Time

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Sonic Summary

A leading corporation is seeking a 2nd Line IT Support Engineer with public sector experience for an initial 5-month project in South London.
The position pays £250 per day and requires the engineer to work onsite 5 days per week.
Candidates should have at least 4 years of experience in 2nd line IT support and be proficient with technologies such as Windows 10, Azure, and MS Office 365.
Key responsibilities include troubleshooting hardware and software issues, managing Active Directory, and providing excellent customer service.
The role involves liaising with third-party suppliers and following ITIL best practices for continuous improvement.

2nd Line IT Support Engineer A leading corporation that is currently undergoing a huge IT transformation is seeking a 2nd Line Engineer with public sector experience to join a collaborative team. Our client paying £250 per day, Inside IR 35 for an initial 5 month project onsite in South London to be based onsite 5 days per week. Key Responsibilities:

Provide expert troubleshooting and support for a range of technologies including Windows 10 & Server OS, Azure, Intune, Azure Virtual Desktops, and more!
Manage Active Directory, account management, and VPN/Remote support tools.
Support iOS & Android devices, hardware (laptops, mobiles), and software installations & upgrades.
Demonstrate strong diagnostic and problem-solving skills for both software and hardware issues.
Provide top-notch customer service, especially over the phone and face-to-face.
Liaise with third-party suppliers and assist in maintaining IT Service Management and Asset Management tools.
Follow industry best practices like ITIL for continuous improvement.

What We're Looking For:

Public Sector Experience
4+ years of experience in 2nd line IT support/troubleshooting roles.
Proficiency with MS Office 365, Microsoft MFA, MDM, and virtualization technologies like VMware vSphere.
Excellent communication and customer service skills.
Previous experience with ITSM and Asset Management tools
VPN and remote support tools
Supporting iOS & Android device
Hardware support for Laptops, Mobiles, etc – expected to perform advanced diagnostics and troubleshooting
Liaising with third party suppliers
Previous experience using IT Service Management (ITSM) and Asset Management tools
Knowledge of best practice – e.g. ITIL

One stage interview, paying £250 per day, immiediate start.

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