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The Document Production Specialist reports to the GBS Document Production Management team and is expected to create a positive working relationship with team members.
Client Details
We are one of the largest international law firms in the world. With over 30 offices across the globe, we strive to exceed the expectations of our clients, providing them with the highest-quality advice and legal insight, which combines the firm's global standards with in-depth local expertise.
Our firm, work and people span jurisdictions, cultures, and languages. We offer our clients a truly international perspective. We believe every career should be rewarding and stimulating - full of opportunities to learn, thrive, and grow. That's why we're so proud of our inclusive, friendly, and team-based approach to work.
Description
Document Production and Adminstration
Providing an accurate and high quality document production service.
Profiles of tasks vary across a large suite of legal and non legal work streams including, but not limited to:
- producing high-quality legal documentation using templates or tailored as per requirements (incl. MS Word, PPT, Excel and Adobe PDF)
- Document health checks/cleaning and converting
- Graphics/Charts
- Document conversions
- Offering Circulars, Legal Review Reports, Client Briefings, Technical Bulletins, Mail-Merge, eMailers
- Cross-reference checking
- Revisions and amendments
- Comparisons/blacklining
- Copy typing
- Audio typing
Priortise in accordance with agreed deadlines and as directed by the Workflow team.
Ensuring accurate use of the workflow application (Elevate).
Working seamlessly with the Firm's document management system, iManage, for all document retrieval and return to the system.
Ensure any handovers are completed in detail and accurately to ensure a continuous, seamless service.
Team Support
Working collaboratively with team members to ensure the provision of first class support services to fee earners Globally.
Establish, maintain and develop effective communication with team/colleagues globally.
Complete any ad-hoc duties as requested by GBS Management.
Client Focus
Delivery of exceptional customer service, present as proactive, friendly, helpful, willing and efficient at all times.
Ensuring timely, efficient and accurate communications with all colleagues and clients.
Working Relationships
Success will be dependent on positive and collaborative working relationships which are established with colleagues across all GBS Teams
Key working relationships for a DPS will be:
- Fee earners to whom they provide first-line support
- GBS Team Members (across all GBS Hubs)
- Practice Assistants and Virtual Assistant teams
- Mail, Print and other Business Professional services
Profile
Your experience
- Excellent copy and audio typing speeds
- Intermediate working knowledge of Microsoft Outlook
- Up-to-date experience of Microsoft Suite, eg: Word, PowerPoint and Excel to MS Office 365 Associate level - MOS Certified
- Intermediate knowledge of Adobe Acrobat
- Intermediate knowledge of Adobe suite
- Solid experience within a professional corporate services environment
- GSCE/O-level standard or equivalent
- Strong communication skills are essential, the ability to communicate clearly, persuasively and with sensitivity, both orally and in writing when dealing with lawyers, partners, practice assistants, trainees, paralegals and various support staff
- Demonstrate using own initiative / judgement
- Experience of meeting deadlines, prioritising a busy workload and working under pressure, especially when working alone or during the closing of deals
- Ideally, solid document production experience
- Previous experience within a legal environment would be an advantage
Client Focus
We believe in bringing the client - both internal and external - to the centre of everything we do. To do this we need to understand, anticipate and fulfill the unique needs and expectations of each client. We call this "Client Focus" and to help deliver this core part of our business strategy, we want to recruit people who not only excel in their field but who are also client focused.
We are looking for people who:
- can demonstrate a keen interest and enthusiasm to understand clients' priorities;
- are self-starters but also team players ready to help others and contribute to the success of GBS;
- listen, question and deliver; and
- be reliable and responsive and can put the needs of the client first.
In short, we are looking for people who are motivated by client satisfaction and who strive to exceed the expectations of their clients.
Job Offer
Remote Working
Due to the nature of this role, it is recognised that it can be performed mostly remotely with the expectation of coming into the office only as business needs require.
What we offer including our broad range of benefits and working environment
When you join, you will have access to a broad range of benefits to support you across many aspects of your personal and professional life including financial, wellbeing, lifestyle, and family friendly benefits.
