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Workshop Technician

Gem Partnership
Posted 20 hours ago, valid for a month
Location

Newton Aycliffe, Durham DL5 5HG, England

Salary

£28,000 per annum

Contract type

Full Time

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Sonic Summary

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  • The Workshop Technician position offers mechanical technical support and training primarily from an office in Newton Aycliffe, with occasional travel required.
  • The role involves maintaining small engines and electronic equipment, providing advice to service dealers and consumers via phone and email, and keeping relevant computer records.
  • Candidates should possess excellent communication and organizational skills, as well as a clean driving license, while knowledge of 2 stroke/4 stroke engines is beneficial but not essential.
  • The position requires a minimum of GCSE/A level qualifications in relevant subjects, although equivalent experience may be considered.
  • The salary for this role is £28,000, with no specific year of experience required as training will be provided.
Job Description

The Workshop Technician will offer mechanical technical support & training within our business structure. Maintaining small engines and electronic equipment, the position will mainly be office based at Newton Aycliffe although additional travel may be required from time to time. The successful candidate will be a team player as this role integrates with many areas of the business. The main purpose for this role is to offer advice via telephone and email to our service dealer network and end consumers, keeping relevant computer records in the process. Main duties will include the repair and maintenance of many types of small equipment used in the ground care industry. Including: chainsaws, lawnmowers, lawn tractors, brush cutters, robotic lawnmowers and associated equipment.

Duties

Supporting the After Sales Manager and the After Sales Team in all aspects of After Sales support for the UK Business
Providing technical support on the Help Desk for Husqvarna dealers
Answering end consumer questions via email and telephone
Evaluating and repairing machines that have been returned to the workshop
Re-working bonded products when required
Develop technical support systems for product training
Communicate to the Sales Teams on categories regarding any technical issues and status
Auto mower installations and technical support
Warranty administration

Required Skills and Knowledge

Experience in the industry is beneficial however, not essential as product training will be provided.
Knowledge of 2 stroke/ 4 stroke engines is beneficial
The ability to work independently
The ability to clearly explain technical issues to clients
Being able to write comprehensive reports
Preferably, you will be qualified to at least GCSE / A level (or equivalent) in Maths, Physics or another Engineering discipline (other suitable experience or qualifications could be considered)
The successful candidate will have excellent communication and organisational skills, good grammar and be PC literate.
A good knowledge of and experience using Microsoft Office applications
A clean, current driving license is required


Additional Information

Location: Newton Aycliffe

Hours of work:
Monday to Thursday 08:00 16:30 and Friday 08:00 14:30

Rates of pay:
Salary of £28000


This vacancy is being advertised on behalf of Gem Partnership Ltd who are trading as a recruitment agency.
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In order to submit this application, a TotalJobs account will be created for you. As such, in addition to applying for this job, you will be signed up to all TotalJobs’ services as part of the process. By submitting this application, you agree to TotalJobs’ Terms and Conditions and acknowledge that your personal data will be transferred to TotalJobs and processed by them in accordance with their Privacy Policy.