Service Coordinator

Rewards and Benefits on Offer;

•           Career progression and training opportunities.

•           Stable growing organisation.

•           Permanent employment.

•           Immediate start.

•           Free Onsite parking.

•           Streamlined interview process.

MTrec’s New Opportunity;

MTrec Technical are proudly representing our prestigious manufacturing client, based in North Shields, with their plans for growth and expansion, by recruiting a permanent Service Coordinator to join their team. You will be joining a fast-paced, dynamic company, with an excellent team-based culture and huge opportunities to progress your career. They will be soon entering a period of growth and expansion as a result of sustained product portfolio growth and are looking to build upon their well-established team to achieve their objectives. You will be joining a secure and expanding business with a varied working environment and a great team culture.

If you are a Service Coordinator or have experience in an admin/planning focused role within Engineering/Manufacturing, please apply now for an immediate response.

The Job You’ll Do;

• · Manage daily operations, ensuring high levels of customer satisfaction.
• · Organise and monitor equipment repairs, liaising with the team to ensure timelines are met.
• · Maintain scheduling and accurate records of agreements, inventory, and equipment status.
• · Communicate effectively with customers regarding agreements, repair updates, and technical inquiries.
• · Coordinate with the maintenance team to ensure all equipment is in good working order.
• · Work collaboratively with the Sales and Operations teams to support client projects.
• · Ensure compliance with health and safety regulations.
• · Inputting data into Sage and maintaining records, as well as assisting with clerical duties such as filing and organising documents.
• · Answer and manage incoming phone calls with professionalism and courtesy.
• · Work collaboratively with interlinked businesses, supporting a wide range of day-to-day operations and ensuring seamless coordination between companies.
• · Place and monitor orders with suppliers.

About You;

•           Proven experience in a similar role, preferably in engineering/manufacturing.

•           Strong organisational skills with the ability to manage multiple tasks simultaneously, whilst prioritising your workload.

•           Excellent communication skills in English, both written and verbal.

•           Proficiency in MS Office and inventory management software.

•           Strong organisational skills with attention to detail to maintain accurate records.

•           Logical thinking skills for problem-solving in a fast-paced environment.

•           A proactive, problem-solving approach with a strong attention to detail.

•           Must be able to work alone as well as part of a team.