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Customer Service Administrator
13.50 per hour
Full-time (07:30 to 16:00 Monday to Friday)
Northampton (Swan Valley)
Temporary contract (maternity cover)
We have an opportunity for an experienced Customer Service Administrator to join our client on a long-term temporary contract.
This company supply products to major retailers in the UK and Europe. This role is a temporary contract to cover Maternity leave, so candidates will need to be available to interview and start as soon as possible.
The company:
- Established for 25 years with experience in manufacturing and distributing a wide variety of consumer and industrial products
- Full-service operation that has the flexibility to supply big-box retailers, pound stores, small independents and everyone in between.
- They have a global network with a warehouse in Northampton, and sites in Europe and North America.
Responsibilities:
- Liaising with customers via email and phone to provide updates on orders and obtain relevant information.
- Inputting orders, booking orders and updating internal system.
- Managing queries, dealing with all necessary paperwork and documentation & filing.
- Checking products information/specs
Experience and skills required for the role:
- Previous office-based administrative experience, ideally with sales order processing and customer service.
- Confident telephone manner and good communication.
- Experience of providing a high level of customer service.
- Strong IT proficiency with the ability to learn new systems and processes quickly.
- Excellent communication and ability to work well within a team and multitask.
If you have the relevant experience our client is looking for, we would like to hear from you. Whilst we endeavour to respond to all candidates, please note that due to the high volumes of applications we receive daily, should you not be contacted within 72 hours your application has been unsuccessful.
All responses will be managed in accordance with GDPR.
