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Our client based in Northamptonshire are looking for a reliable Customer Services Executive to join their team.
Duties:
- Experience working within customer service.
- Deliver excellent levels of customer service through the efficient answering of the telephone and response to emails.
- Appropriate direction of enquiries in a clear, positive, and friendly manner at all times ensuring customer needs are satisfied.
- Respond positively to customer enquiries and resolving customer complaints taking ownership of customers issues and follow problems through to resolution.
- Advise customers on any relevant product information and to excite them about our products.
- Ensure customer details, requirements and orders are recorded accurately and confirmed with the customer.
- To create lateral relationships with other departments to support product manufacture and distribution.
- To contribute to the evolution of the department by providing feedback and taking action to improve.
- To positively contribute to the delivery of service excellence to our customers and creating a positive impression of the company at every opportunity.
- Liaise with sales department, verbally, by email and via Salesforce to increase awareness of customers issues and queries to customer satisfaction.
- Maintain an orderly workflow according to priorities.
- Follow Customer Complaints and Returns processes and systems.
- Any other duties as specified by the Customer Operations Manager.
Benefits:
- Competitive salary.
- Comprehensive benefits package.
- Opportunities for professional growth and advancement within the company.
- Collaborative and inclusive work environment that values creativity and innovation.
- Regular training and skill development sessions.
Application Process: If you are a proactive and enthusiastic individual with a passion for generating leads and driving business growth, we would love to hear from you.
