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Northampton
Customer service representative
Customer Service Advisor 8AM-5PM

Customer Service Advisor 8AM-5PM

ACS Recruitment Solutions Ltd

Posted 13 hours ago, valid for a month

Northampton, Northamptonshire NN5 4UX, England

£24,000 - £28,800 per annum

Part Time

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Sonic Summary

The position is for a Customer Service Advisor in Northampton, working Monday to Friday from 8:00 AM to 5:00 PM, with one weekend day every two weeks.
The hourly rate for this role is £11.44, and it is a temporary ongoing position with the potential to become permanent after 12 successful weeks.
Candidates should have exceptional customer service and communication skills, both written and verbal, as well as proficiency in MS Office, particularly Word and Email.
The role involves handling inbound customer calls, scheduling deliveries, booking in deliveries, and maintaining database records.
Previous experience in a customer service role is preferred, and applicants who enjoy problem-solving and engaging with customers are encouraged to apply.

Customer Service AdvisorNorthampton (NN5)Monday – Friday |0800am - 1700hrs - 1 weekend day every 2 weekends (day given back in the week)Hourly rate - £11.44Temporary ongoing with the potential to become permanent after 12 successful weeks We are proud to be partnering with an exceptional logistics provider who are currently seeking service driven individuals to join their team. Are you a passionate Customer Service Advisor individual who thrives on going the extra mile for their customer, or someone who thoroughly enjoys speaking to customers and seeing a problem resolved? If so, then we would love to hear from you. Duties

Inbound customer calls relating to queries around the delivery of their goods
Speaking with delivery drivers, scheduling their next drop and or confirming arrival at a customers location
Booking in deliveries with customers
Writing emails to customers
Updating and maintaining the database with address details, or updates on the query

The Candidate

Exceptional customer service skills
Exceptional communication skills both written and verbal
MS Office - Word and Email
Happy to be on the phone

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