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Spanish Speaking Customer Service Administrator
Permanent
£28,(Apply online only) - £30,(Apply online only) per annum
Northampton
Do you speak fluent Spanish? Are you passionate about delivering an excellent service? Do you pick up new systems and processes quickly? As a Spanish Speaking Customer Service Administrator, you will play a pivotal role in supporting the operations team and the wider business, to deliver its service to key customers. You will be responsible for activities including customer service and issue management activities across suppliers. This will involve effective communication with internal teams, external customers, and within the network of suppliers.
Your duties as a Spanish Speaking Customer Service Administrator will include but are not limited to:
- Daily oversight of supplier warehouse and transportation activities.
- Query resolution and compliant management, liaising with suppliers and customers and investigating in line with company compliance procedures.
- Data analyses and trending, providing input into daily and monthly performance analysis (using statistics and MS Excel) and participating in regular review meetings.
- Maintaining excellent relationships with customer and suppliers, ensuring service is delivered against agreed SLA’s.
- Communicating professionally and effectively both internally and externally.
- Participating in customer and supplier review meetings.
- Ensuring system data is accurate and kept up to date in line with the operating procedures.
- Oversight of supplier inventory and transportation reporting and checking supplier costs.
To be a successful Spanish Speaking Customer Service Administrator you must have:
- Fluency in Spanish and English, both written and oral.
- A confident communicator with the ability to build rapport.
- Organisational skills including the ability to work under pressure and meet deadlines.
- Excellent attention to detail.
- IT skills – MS office and excel in particular.
- Ability to work on own initiative as well as part of a team.
- Good knowledge of European Geography.
If you are interested in finding out more about this Spanish Speaking Customer Service Administrator, please apply today because we’d love to hear from you!
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