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Credit Controller / Collections Agent
Location: Great Billing, Northampton, NN3 9EX.
Salary: £25,000 to £28,000 DOE.
Contract: Full time, permanent. 28 days per annum +3 bank holidays (Christmas, Boxing Day, NYD).
Benefits:
• Discretionary bonus scheme
• Electric Vehicle salary sacrifice scheme
• Pension salary sacrifice scheme
• Private Medical
• Income Protection
• Hybrid working
• Employee Assistance Programme
• Annual £200 personal growth fund
• Paid volunteering days
About the Role.
We’re now looking for someone to join us as a Credit Controller / Collections Agent. This role involves supporting our customers on a day-to-day basis, answering questions that they may have as well as understanding why customers have fallen into arrears; ensuring that we provide them with the most appropriate solutions to help them to manage their finance agreement with us.
We are looking for someone who enjoys talking to customers and who is inquisitive. You’ll have strong communication skills and along with the rest of our Credit Control team, will focus on good customer outcomes; you’ll have the ability to recognise that sometimes, delivering the right customer outcome involves making those more difficult decisions where it is evident that the agreement is no longer affordable for the customer.
Credit Controller / Collections Agent – Responsibilities:
• Manage a daily queue system of allocated accounts.
• Contact customers where they have arrears via telephone, email, text and letter to determine their situation, primarily focused on obtaining payments or agreeing a repayment plan (where appropriate) in keeping with company policies and customer affordability.
• Offer alternative forbearance options to customers where a repayment plan/payment is not the right option for the customer.
• Respond to customer letters, text and email queries.
• Liaise with debt management agencies where appropriate.
• Take manual payments over the telephone.
• Take inbound calls from customers regarding their agreement.
• Liaise with other departments where necessary in order to effectively manage situations.
• Review customer credit files information.
• Any other adhoc duties
What we need from you:
Do you have previous experience in a similar position
Are you a curious person who is comfortable asking questions
Have you previously worked in a role where you dealt with customers over the ‘phone
Do you have strong IT skills
About Billing Finance
Billing Finance is a family-owned vehicle financing Company based on the outskirts of Northampton. We focus on customers with non-standard credit profiles that may not fit the automated underwriting processes of other lenders. Our mission is to help get all our people, including customers and staff “where they need to be” by “putting them at the heart of everything we do”. We are entering an exciting phase of transformation and as a small company, this role will offer the successful candidate the opportunity to work across the whole customer journey cycle, and to directly see the impacts that they made.
Our values are:
We are responsible – We are conscious of our impact on people and planet
We care about you – We are kind and compassionate with our customers and with each other
We work with you – We support financial wellbeing for our customers and the wider community
We currently have approximately 100 staff members, so if you want to join a Company that wants to make a difference then apply today!
The Recruitment Process and How We Will Use Your Data
The recruitment process will involve obtaining information and/or exchanging it with the following organisations to assist with our pre-employment checks prior to interview.
Credit Reference Agencies – to complete a soft credit check to understand your financial history
CIFAS – to check both National and Internal databases for fraudulent activity. The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected, you could be refused certain services or employment. Your personal information will also be used to verify your identity.
To complete these checks, you will be asked to provide your address history for the past six years, along with your full name and date of birth.
We may also ask for proof of your right to work status or evidence of any qualification or experience prior to being offered employment. Further information on how we collect and use your data during the recruitment process can be found in our Recruitment Privacy Policy.
Billing Finance is an equal opportunities employer, and we understand that for some candidates to perform their best they may need some reasonable adjustments. If we can make your application journey with us more suitable for you, please do let us know and we will endeavour to help.
