Customer Service Administrator

Are you seeking a new permanent role with the opportunity to support a number of departments and be an integral part of the already brilliant team? Join our client, a dynamic and forward-thinking, innovative organisation, as a Customer Service Administrator, supporting the Customer Service, Accounts and Sales teams with their administration.

If you are passionate about delivering exceptional service and enjoy working in a collaborative team environment, this is the perfect opportunity for you!

• Salary: £24,000 - £25,000 depending on candidate experience
• Working Hours: Monday - Thursday 9:00am - 5:00pm, Friday - 8:30am - 4:30pm (37.5 per week)
• 30 minutes lunch break
• Location: Birchwood, Warrington

As the Customer Service Administrator you will play a key role in providing and maintaining an excellent service level to the client sales team, operations department, partners, and customers. You will be responsible for a variety of tasks, including:

• Receiving and entering customer orders into the SAP system and preparing the necessary information pack.
• Creating customer invoices with specific requirements.
• Reconciling financial documentation and ensuring authorisation and control.
• Collaborating with our parent organisation's departments to resolve any issues or clarify queries.
• Managing customer terms and payment methods.
• Handling payments from customers and ensuring accuracy.
• Coordinating installations with partners on a weekly basis and updating the system accordingly.
• Managing incoming order/enquiries and distributing them to the appropriate recipients.
• Maintaining an organised and tidy workspace.
• Providing support during staff holidays and absences.

To be successful in this role, you will need:

• Good knowledge of Microsoft Office applications, including Word, Outlook, and Excel.
• Basic IT skills.
• Familiarity with the SAP system or a willingness to learn.
• Excellent communication and interpersonal skills.
• Strong attention to detail and organisational abilities.
• The ability to adapt to varying business needs and cover for team members when necessary.
• A friendly, professional demeanour when interacting with clients, visitors, and colleagues.

In return, our client offers an inclusive work environment, along with opportunities for personal and professional growth and an early finish on a Friday!

If you are ready to take your customer service and accounts support skills to the next level, don't miss out on this exciting opportunity. Apply now to join our client's team and contribute to their continued success!

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.