Customer Service Advisor

Job Title: Customer Service Advisor Location: Warrington, HQ Contract: 6-Month Temporary (Possible Temp-to-Perm) Salary: £24,500 pro rata Working Hours: Monday to Friday, 8am-5pm (Occasional Saturday work required) Start Date: Immediate, until the end of March 2025About the Role:We are currently recruiting for a Customer Service Advisor to join our client’s Domestic Sales & Service team in Warrington. This is a fantastic opportunity for someone who is driven, customer-focused, and looking to make an impact in a dynamic team. The position is initially a temporary contract with the potential to become permanent. Key Responsibilities:

• Deliver exceptional customer service and maximise sales opportunities.
• Work in compliance with company policies and procedures.
• Gain a thorough understanding of the company’s products and services.
• Offer additional products to meet customer needs.
• Manage inbound customer contacts via calls, email, web chat, and other channels.
• Maintain relationships with the domestic customer base.
• Negotiate sales prices and cross-sell relevant products and services.
• Support with email management and web chat as required.

What’s in it for You?

• Competitive salary
• No weekend working during the summer
• Commission opportunities
• 25 days holiday (plus bank holidays), increasing to 26 after 2 years
• Group discount scheme
• Option to purchase, sell, or carry additional annual leave
• Company pension
• Life assurance (4x salary)
• Annual volunteering day

We’re looking for individuals with:

• Desirable: Contact Centre experience
• Proven track record in telephone selling and up/cross-selling
• Strong interpersonal skills and self-confidence
• High degree of self-motivation, time management, and resilience
• Results-oriented and target-driven attitude
• Ability to build professional rapport with customers
• Assertive handling of customer objections
• Empathy in managing customer interactions

Good listening skills and excellent verbal communication If you’re ready to take the next step in your customer service career, apply today to join a team where you can grow and thrive!