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Job Title:Â Repairs Call Handler
Location:Â Norwich
Start Date:Â As soon as possible.
Duration: Commencing on a temporary basis for 12 weeks then moving on to a permanent contract
Job Type:Â Full-time, 37Â hours per week
Working Hours:
- Monday to Friday
- 9:00 AM – 5:00 PM or 8:00 AM – 4:00 PM (alternating shifts)
- 30 minutes lunch break
- FREE parking
Job Description: We are seeking a dedicated and detail-oriented Repairs Call Handler to join our team on a temporary to permanent basis.  The successful candidate will be responsible for handling various tasks to support the Repairs & Diagnostics Operations, ensuring efficiency and accuracy in all processes.
Key Responsibilities:
- Receiving inbound calls from customers reporting a fault
- Logging the fault on the database and coordinating contracts internal and external to resolve issue
- Assist in the processing information and updating databases
- Replying to email enquires and updating customers on the status if their issue
- Coordinating diaries with customers and contractors
- Maintain accurate records and documentation.
- Ensure compliance with all safety issues are reported.
- Collaborate with team members to optimise workflow and productivity.
- Perform other related duties as assigned.
Qualifications:
- Strong attention to detail and organizational skills.
- Ability to work independently and as part of a team.
- Excellent communication skills and happy in a high volume call handling role
- Previous experience in a similar role is preferred but not required.
Benefits:
- Competitive salary
- Opportunities for professional development
- Supportive and collaborative work environment
- Permanent opportunity
If you are a motivated individual with a keen interest in diagnostics and a commitment to excellence, we encourage you to apply online or contact Maxine or Andrea at Reed Norwich for further information.
