Non Emergency Call Handler - Norwich NHS

We are recruiting non emergency call handlers for Norwich NHS Trust.

Candidate must be flexible working day and night shift also weekend.
37.5 hours per week, 8 hour shift.

Candidate must have excelled communication skills.

The role of the Call Handler will be to answer operational calls that come into the contact centre. The call handler will provide accurate assistance over the telephone using the appropriate software/triaging tools.

The Commercial Services Contact Centre provides a 24/7 non-emergency call handling service which includes Patient Transport Eligibility Screening, Telephone Answering Doctors Line , Message handling for Community Nursing and Midwifery Services.

Form part of a team of Call Handlers who will normally provide the first point of contact with telephone callers to the Trust, on a 24/7 basis, working rotating shifts.

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.