Customer Support Administrator

Customer Support Administrator

NG16, Eastwood

£22,000 - £24,000 per annum

Full Time, Permanent 9.00am - 5.30pm

As a Customer Support Administrator, you will be responsible for ensuring smooth communication with customers, efficient order processing and effective coordination of projects from inception to delivery.

Responsibilities:

• Professionally handle incoming calls and transfer them to the appropriate departments.
• Process orders efficiently and accurately, ensuring timely delivery.
• Prepare and provide quotations to customers, and diligently follow up on quotes and ongoing projects.
• Evaluate project proposals and designs from customers, gathering detailed specifications.
• Record project details accurately in the CRM system, maintaining thorough documentation and scheduling follow-up activities.
• Liaise with manufacturers to obtain quotes and, if required, drawings for customer projects.
• Coordinate the approval process by providing customers with all relevant information, including quotes and drawings.
• Maintain proactive communication with customers to provide updates and gather feedback throughout the project lifecycle.
• Oversee the entire process from design to sample testing and delivery, ensuring adherence to project timelines and quality standards.

Requirements:

• Prior experience in a similar role, preferably in sales administration.
• Strong organisational skills with the ability to manage multiple tasks simultaneously.
• Excellent communication skills, both verbal and written, to effectively interact with customers and internal stakeholders.
• Proficiency in Microsoft Office Suite and experience with CRM systems for data entry and management.
• Attention to detail and accuracy in processing orders, preparing quotations, and documenting project details.