This client is looking for a fantastic Sales Administrator to work as part of a small team, in a demanding customer service role, requiring an excellent telephone manner, strong interpersonal skills and first-class administration skills. Processing of orders for our UK, Irish and Export clients, managing queries and complaints, checking stock levels, tracking shipment and chasing carriers. Overall providing an excellent level of customer service.

The role is office based in NG6

Monday - Thursday 8.30 - 5.00

Friday - 8.30 - 4.00

Your roles and responsibilities shall include, but not be limited to:

Receiving inbound calls
Managing numerous emails
Administrating and acknowledging all UK and Export orders on our Sage SOP system
Processing of Irish shipments which includes producing customs and shipping documents
Progressing deliveries with parcel and pallet carriers
Managing stock in terms of back orders and split deliveries and communicating with customers to advise status of their order
Liaising with procurement and production to ascertain dispatch dates and progress orders
Dealing with and recording customer complaints
Running reports and updating spreadsheets
Control of documents and records, updating and filing as required.
Assist with preparation for internal and external audits

Essential skills:

IT proficient in MS Office packages
Previous customer service experience essential
Excellent and confident telephone manner a prerequisite of the role as the first point of contact
Excellent written skills
Excellent time management
The ability to communicate with staff at all levels
Confident & Enthusiastic
Calm under pressure
Ability to work as a part of a team as well as being self-motivated

Salary and benefits:

Between £25,000 - £27,000 depending on experience
Staff parking
Company events
Holiday buy back
Bonus scheme which is KPI/performance related

If you are interested, please apply and one of our constultants will be in touch!

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Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.