Business Support Co-ordinator

Business Support Co-ordinator

£14 per hour Hybrid working 2 days at the office in Attleborough, NuneatonMonday to Friday 9.30am - 4pm with ½ hour lunch

*** Immediate start available ***

Are you an experienced Administrator who can provide business support to a small water compliance and consultancy company?

The Business Support Co-ordinator will support the Director, Sales team and operations in delivering excellent customer service, ensuring compliance with standards, streamlining processes and delivering operational efficiency. The ideal Business Support Co-ordinator will have:

• At least 3 years’ experience in administration
• High level of IT proficiency is essential. They use MS Office Suite, Compliapp - compliance software, Xero - accounting software, CRM Software and Jotform, Avery Label Maker, Adobe Editor
• Good Attention to detail and the ability to manage a dynamic workflow
• Proactive and self-motivated, with the ability to work independently
• Professional, with integrity and excellent customer service skills
• Adaptable and willing to go the extra mile to meet deadlines and customer expectations
• Experience with customer portals and compliance systems highly beneficial

The Business Support Co-ordinator will be responsible for:

• Administration and Scheduling
  • Organising and maintaining engineers’ schedules
  • Managing customer job schedules using internal systems (e.g., Compliapp)
  • Booking appointments and liaising with customers and suppliers
• Customer Support
  • Handling customer enquiries via email and phone
  • Preparing and distributing customer documentation, including sampling certificates and job reports
  • Supporting customer compliance by maintaining up-to-date records in customer folders and portals
• Accounts Support
  • Raising sales invoices and managing purchase orders
  • Uploading financial data to systems like Xero and Auto Entry
  • Following up on outstanding payments and responding to account queries
• Document Preparation and Reporting
  • Producing reports, certificates, and risk assessments in line with company branding and standards
  • Maintaining accurate records of quotes, invoices, and project costs
• HR and Employee Support
  • Supporting employee onboarding, training schedules, and leave management
  • Assisting with payroll submissions, including overtime, commissions, and expenses
• General Office Management
  • Managing and ordering office supplies
  • Maintaining company policies, accreditations, and records
  • Assisting the Director with tender applications, costings, and administrative support

This role will suit an experienced stand-alone Administrator who can manage their own workload and is a strong team player who thrives under pressure.

What you will receive in return:

• Great starting salary - at £14 per hour
• 20 days annual leave with an increase of one day after each year of service (capped at 5)
• Enhanced sick pay after passing probation
• Westfield Health - after one years’ service
• Supportive and collaborative work environment
• The chance to grow within an innovative and forward-thinking company

Our client

Our client is a small, specialist water treatment company who manage water systems safely and efficiently for customers both in the public and private sector including manufacturing sites, universities and healthcare.

If you feel you have the necessary skills and experience and meet the criteria above please apply below