Office Manager

Office Manager | Orpington | Full Time 9am-5pm | Up to £30,000 per annum - depending on experience

At SM Cleaning & Support Services, we are committed to providing top tier cleaning and support solutions through excellence and innovation. Our mission is to provide clean, safe, and productive environments for our clients, guided by our core values of Sustainability, Mentorship, Accountability, Respect, and Teamwork (SMART).

We take pride in our high standards and meticulous attention to detail, which ensure that every project is completed precisely and carefully. We consistently strive to exceed our clients' expectations by incorporating sustainable practices and cultivating a mentoring and accountability culture.

Are you the right person for the job?

• Proven experience in a coordination or administrative role
• Strong organisational and multitasking abilities
• Excellent communication skills, both written and verbal
• Proficient in Microsoft Office Suite, particularly OneDrive
• Experience with compliance and regulatory processes
• Familiarity with ISO standards and accreditation processes
• Ability to lead and manage projects effectively

What will your role look like?

Customer Service & Feedback:

• Handle customer feedback through emails and face-to-face interactions
• Ensure prompt and effective resolution of customer queries and issues

Health Assured:

• Reports sent weekly to senior teams

Uhub Management:

• Prepare and submit weekly reports
• Support managers with Uhub functionalities and ensure the timely upload of new staff information

Compliance:

• Maintain up-to-date records of all compliance documents
• Ensure Risk Assessments and Method Statements (RAMS) are current
• Oversee staff training, particularly for window cleaners, and manage the training matrix and harness register
• Ensure all supplier questionnaires are up to date
• Verify monthly completion of tool box talks

Positive Planet & Social Value:

• To work with senior team for Positive Planet and social value projects
• Document control via OneDrive, ensuring all files are correctly referenced and organised

Subcontract Management:

• Ensure all subcontract window cleaners' questionnaire forms are up to date. –Project Leadership:
• Lead social value projects and organise team participation
• Manage and oversee Bigchange software

ISO Management:

• Oversee adherence to ISO standards
• Identify and pursue new accreditations and awards

Technology & IT:

• Manage SMart software for the window cleaning manager
• Maintain IT asset registers and oversee SOPs and setups

Ad-hoc Responsibilities:

• Support directors and the senior team (Sales & Ops) with various ad hoc tasks as required

Suppliers Organisation:

• Jangro, First mile and all other suppliers, support processes to ensure smooth originations are being adhered too

What can you expect in return?

• Free Onsite Parking – take this out
• Close to local transport
• Hybrid working potential
• Training and development
• Progression
• Company pension
• Health Assured plan

What's next? It's easy! Click “APPLY” now! We can't wait to hear from you!

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