Back to search
Student Services ManagerLocation: OxfordJob Type: Permanent, Full-TimeSalary: £35,000 per annum
Are you passionate about delivering exceptional student experiences? A leading provider of international summer school programmes is seeking an outstanding Student Services Manager to lead a dedicated team in ensuring world-class support for students attending our prestigious residential courses in Oxford, Cambridge, and London.
About the Role
As Student Services Manager, you will play a pivotal role in overseeing student support services, managing a high-performing team, and ensuring smooth operations that contribute to an outstanding student experience.
Key Responsibilities:
- Lead & Develop the Student Services Team – Recruit, train, and manage a team dedicated to supporting international students.
- Student Enquiries & Support – Act as the primary point of contact, resolving student concerns efficiently and effectively.
- Communication with Students & Parents – Ensure timely, proactive, and clear communication throughout the student journey.
- Student Information Management – Oversee the collection and organisation of crucial student data to ensure their safety and wellbeing.
- Feedback & Continuous Improvement – Gather and evaluate student feedback, implementing improvements to enhance future experiences.
- Financial Reporting – Monitor student payments, create reports, and provide updates to the finance team.
- Coordinate Student Arrivals – Support airport transfers and oversee seamless student arrivals during the summer months.
About You
We are looking for a motivated and detail-oriented leader who thrives in a fast-paced, student-focused environment.
Essential Skills & Experience:
- Excellent written and verbal communication skills.
- Ability to manage and resolve student queries diplomatically.
- Experience in a leadership or managerial role.
- Strong organisational skills with a keen eye for detail.
- Proficiency in IT, including Excel and/or Google Sheets.
- Confidence with numerical data and financial reporting.
Desirable Skills & Experience:
- Previous experience in student services, hospitality, or a customer service environment.
- Knowledge of the summer school industry.
- Experience using CRM systems such as Salesforce, and collaboration tools like Google Suite and Slack.
- Understanding of delivering services to international students and high-net-worth individuals.
Why Join Us?
- Professional Development – Ongoing training and career growth opportunities.
- Work-Life Balance – 25 days annual leave and flexible working options.
- Supportive Culture – Join a dynamic and friendly team with regular social events.
- Impactful Work – Be part of an organisation that values education, sustainability, and student success.
If this sounds like you, we would love to hear from you.
INDH
