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Engineering assistant
Operational Support Assistant

Operational Support Assistant

Aspen Wolf (U.K) Ltd

Posted 10 days ago, valid for a month

Peterlee, Durham SR8 5DB, England

£12.45 per hour

Full Time

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Sonic Summary

Our client is seeking an Operational Support Assistant for a flexitime position in Peterlee, with potential work at other depots in the Durham area.
Candidates should have at least 5 GCSEs A-C or equivalent and experience working in an office environment, along with proven abilities in ICT systems and team collaboration.
The role involves improving back office support services, promoting electronic data interchange, and streamlining existing administrative processes.
A professional approach and flexibility to adapt to various tasks and responsibilities are essential for success in this position.
The salary for this role is competitive, reflecting the experience and skills required.

Our client is looking for an Operational Support Assistant to work in Peterlee, however may be required to work at other depots across Durham area. This is a flexitime position. You will be responsible for working with a customer focused support services team within regeneration, economy and growth for neighbourhoods and climate change and will work closely with the technical staff to ensure the team are providing a quality back office support service. In addition, the right candidate will be responsible for challenging existing systems with an aim to eradicate paper and promote electronic data interchange/filing where possible. In addition existing administration systems will be streamlined in accordance with lean systems thinking to remove unnecessary processes. A flexible approach must be adopted at all times and an ability to interchange between areas of work is essential.

Duties and responsibilities

Challenging existing ways of working in order to develop lean systems with electronic data interchange, electronic filing and on line input wherever possible.
Assist in the development of procedural guidance notes and standard letters where appropriate for all functions within the service
Work with the team to improve the performance of payment of invoices.
Ensure a professional approach to work is adopted at all times
Work with other operational support assistants where required to ensure a quality service is provided to front line services and customers.
Assist with post duties as and when required ensuring it is handled efficiently and effectively over the appropriate sites.
To be flexible and carry out job shadowing with other colleagues to ensure continuous cover at times of annual leave and sickness.

Essential 5 GCSE A-C or equivalent

Experience of working in an office environement

Proven ability to deal with major change effectively

Experience in ICT systems

Experience in team working

Able to Prioritise workload to meet deadlines

A positive attitude committed to excellent customer services

A positive approach to service delivery

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