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We are currently supporting our client with the recruitment of an ER Advisor to work in the Plymouth area. If you are seeking a new opportunity, then we would love to hear from you.
HR Advisor (Employee Relations)
Salary: Based on £30,000 per annum
Location: On-site, PL2 postcode area
Hours: Monday to Friday, 37.5hrs a week
Contract: Temporary, 5 months
KEY PURPOSE OF THE ROLE:
As an adviser you will be the main point of contact for employees, holding individual consultation meetings relating to contract restructuring activities.
You will provide a professional and compassionate consultation experience for impacted employees and manage end-to-end and timely closure of consultations, utilising the ER Admin and escalating concerns to the ER Case Manager.
This will involve working with a high volume of consultation meetings in a busy, complex and fast paced unionised environment.
KEY RESPONSIBILITIES:
- The Advisors are required to capture and track all requests & queries raised in the consultation meetings and manage re-assignment of queries to the ER Case Manager as required to provide effective case management.
- Ensure all activities are accurately logged on the People Services case management system, updated regularly and documents stored in employee files as required.
- Work with sensitive data in line with data protection legislation.
- Demonstrate a high level of empathy and patience using the customer first approach.
- Use defined procedures, knowledge base and policies when providing service to the employee/partner. Follow through on commitments and take responsibility to achieve results.
KEY SKILLS / EXPERIENCE REQUIRED:
- Numerate and literate, with GCSE`s in Maths and English grade A-C or equivalent.
- Must be able to demonstrate experience in Employee relations within a Customer Service Environment.
- CIPD is desirable but not essential.
- Have excellent communication skills, be flexible and friendly, with a high level of self-motivation & initiative.
- Required to manage time effectively in order to complete heavy workload and meet deadlines.
- Proactive, resourceful and efficient, with a high level of professionalism and confidentiality.
- Strong knowledge of MS Office, including Word, Excel, and Outlook.
- Be able to work in a high-pressure environment,
- Ability to hold SC security clearance is essential.
For more information apply today!!
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
