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Are you a confident communicator with a passion for building strong relationships and delivering exceptional customer service? We're looking for a Customer Service Coordinator in Port Talbot
In this role, you'll be the first point of contact for our established customer base-handling queries, coordinating with internal teams, and ensuring a seamless experience from order to delivery.
What You'll Be Doing:-
Building and maintaining long-term relationships with our valued customers.
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Collaborating across departments to process and execute customer orders.
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Monitoring order and production status, keeping customers up to date throughout.
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Supporting the continuous improvement of our services based on customer feedback.
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Proven experience in a customer-facing role, ideally within a manufacturing or supply chain environment but open to hearing about other experience.
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Strong communication and interpersonal skills
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A proactive team player who thrives under pressure and keeps cool when juggling multiple tasks.
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Detail-oriented with a knack for solving problems and staying one step ahead.
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Familiarity with CRM systems (SAP experience preferred) or a good understanding of logistics/supply chain processes is a plus.
- Salary of £26,250
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Enjoy a great work-life balance with a Monday-Friday schedule and early finish every Friday!
