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Our client is a leading manufacturer in the heavy engineering sector. They are looking for a dedicated Customer Service Representivie with a can-do attitude to join our team. In this role, you will be responsible for managing customer accounts post-order, ensuring a smooth process from order placement to delivery. You will build strong relationships with clients, coordinate with various departments, and work under pressure to achieve targets. This position offers a unique opportunity to work in a friendly and supportive office environment where no two days are the same.
Key Responsibilities:
- Manage customer accounts post-order, ensuring a seamless process from order placement to delivery.
- Build and maintain strong rapport with clients to foster ongoing business relationships.
- Coordinate with various departments to ensure timely and accurate order fulfilment.
- Work under pressure to achieve targets and meet deadlines.
- Communicate with customers over a period of 2-12 weeks via Teams, email, and phone.
- Collaborate with a team in a friendly and supportive office environment.
- Embrace the dynamic nature of the role where no two days are the same.
Requirements:
- Proven experience in maintaining long-term relationships with customers
- Strong communication and interpersonal skills.
- Ability to work effectively under pressure and meet targets.
- Proficiency in using Teams, email, and phone and Microsoft Office.
- Team player with a positive attitude.
- Strong problem-solving skills and attention to detail.
- Ability to adapt to changing priorities and work in a fast-paced environment.
Preferred but not essential
- Experience working within a manufacturing industry.
- Experience with SAP software.
- Familiarity with project management tools and methodologies.
- Knowledge of supply chain processes and logistics.
- Previous experience in a customer-facing role.
- Proficiency in using CRM systems.
What's on Offer:
- A supportive and collaborative work environment.
- Opportunities for professional growth and development.
