Home
Portsmouth
Customer service representative
Customer Services & Administration

Customer Services & Administration

Dynamite Recruitment Solutions Ltd

Posted a month ago, valid for 3 days

Portsmouth, Hampshire PO2 9JY

£20,000 - £24,000 per annum

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

This position is for a Customer Service Advisor and Administrator in Portsmouth, offering a salary of £23,500 with the potential to earn an additional 5%.
The role allows for hybrid working, with 2 days at home and 3 days in the office after probation, requiring flexibility between 8 am and 6 pm, Monday to Friday.
Candidates should have prior experience in customer service, managing communications via email and phone, and must be proficient in Microsoft Word and Excel.
Key responsibilities include processing customer information, managing a busy inbox, and completing various administrative tasks with accuracy.
Benefits include a pension contribution of up to 15%, gym memberships, enhanced leave options, and a holiday allowance of 25 to 30 days based on service length.

Customer Services & AdministrationHybrid working; This position will allow you to work 2 days at home and 3 days in the offices after probation Location :PortsmouthSalary : £23500 plus an opportunity to earn an additional 5% Plus, Fantastic benefitsHours :Monday – Friday, 37.5 hours and you will need to be flexible between the hours of 8am and 6pm Dynamite Recruitment is proud to be recruiting for a client based in Portsmouth that are looking to recruit an experienced Customer Service Advisor and Administrator to join the business. As a Customer Service Advisor and Administrator , you will work within a specialist team Key duties will include

You will be speaking to customers on the phone, as well as dealing with service and repair centres, body shops, and mobile repairers
You will take accurate information whilst processing the details onto the system
You will data process highly important data using excel
You will manage multiple emails / a busy inbox and be able to prioritise and work to deadlines.
You will chase garages for updates on vehicles and manage any expectations and issues that may arise
You will complete high volumes of administration, updating spreadsheets, managing an electronic booking system , producing legal certificates and documents and updating client records with accuracy

The ideal Customer Service Advisor / Administrator will have / be

Previous experience of managing customers via email and on the telephone.
Will have the ability to multitask
Will be well organised
Will have the ability to take down information quickly and with accuracy
Will be fully competent in using Microsoft Word and Excel
Will have excellent attention to detail
Will have good administration skills
Will enjoy being busy

Benefits includeHybrid working Pension - up to 15% contribution Employee car schemeWell being hours Employee car scheme Gym memberships Car schemes Holiday of between 25- and 30-days dependent on level of service Enhanced maternity , paternity and premature baby leave Learning hours And several more To be considered please submit your CV asap

Apply now in a few quick clicks

Customer Services & Administration

Customer Service Representative

Customer Service Executive

CUSTOMER SERVICE MANAGER