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Customer Representative

Marsden Building Society
Posted 3 days ago, valid for a month
Location

Poulton-Le-Fylde, Lancashire FY6, England

Salary

£24,000 per annum

Contract type

Full Time

Retirement Plan
Life Insurance
In order to submit this application, a TotalJobs account will be created for you. As such, in addition to applying for this job, you will be signed up to all TotalJobs’ services as part of the process. By submitting this application, you agree to TotalJobs’ Terms and Conditions and acknowledge that your personal data will be transferred to TotalJobs and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • The Marsden is seeking a Customer Representative who is passionate about delivering exceptional customer service and engaging in meaningful conversations with clients.
  • Candidates should have previous experience in customer service roles, with a good standard of general education (GCSE Grade C or above) preferred.
  • The position offers a competitive salary along with an attractive benefits package, including generous annual leave, a contributory pension scheme, and life assurance.
  • This full-time role involves a 35-hour work week, with the opportunity to work collaboratively across the organization to achieve business goals.
  • Interested applicants should apply directly, as agency support is not being accepted, with virtual interviews scheduled for March 14th, 2025, and in-person interviews on March 18th and 19th, 2025.

If you enjoy delivering exceptional customer service with a passion to go the extra mile for your customers and colleagues, then this could be the role for you!

As a Customer Representative, delivering the Marsden personal service, helping people feel at home in our branches and getting to know them is essential. You won't just be dealing with transactions and answering queries to their satisfaction but finding out how else we can help and engaging in meaningful conversation.

We pride ourselves on our ability to make a difference to all our members and being part of a valued team, you will share this special customer journey with them.

Reporting to the Branch Manager, this is an exciting opportunity that would suit someone who has previous experience of working within a customer services role. This can be within a range of backgrounds such as Retail, Sales, Call Centres or Cashiers - we have a fantastic training program to support you with the coaching and learning to develop your career at the Marsden.

We are looking for our next team members to have a good standard of general education (GCSE Grade C or above), experience of customer service, effective communication skills and the ability to deal with queries and problem solve.

Here at the Marsden, working together is part of our core values, and the Customer Representative role will involve communicating and collaborating not just within your team but spanning the whole organisation, working cohesively with colleagues to help us grow and achieve our business goals.

We are a smaller organisation, and as such, all of our colleagues have the ability to enjoy breadth within their role, as well as utilising and developing their specialist skills.

So what's in it for you?

Rated outstanding for employee engagement (Best Companies 2023) and winner of ‘Medium Business of the Year' at the Be Inspired Business Awards (2024), we are a progressive organisation that values individuality and diversity. We are signed up to the Women in Finance Charter and are proud to have a 55% female Senior Management Team. We are an accredited Living Wage Employer and operate with purpose. In 2022 we set up our Charitable Foundation, and we are always looking for ways in which we can better support our communities.

This role is advertised on a full time basis, working a 35 hour week between Monday and Friday at our Poulton Branch.

In addition to the competitive salary on offer, we also provide an attractive suite of benefits including a generous annual leave entitlement, contributory pension scheme (with 10% employer contribution), life assurance, simply health cover, and discounted memberships.

Apply today!

Please read through the full job description available via the careers page on our website. If this sounds like the perfect role for you, then apply now to become our Customer Representative!

Please note – we are not accepting support from agencies at this time and are looking to engage with candidates directly.

1st stage virtual interviews to take place Friday 14th March 2025.

2nd stage in person interviews to take place Tuesday 18th/ Wednesday 19th March 2025.

Apply now in a few quick clicks

In order to submit this application, a TotalJobs account will be created for you. As such, in addition to applying for this job, you will be signed up to all TotalJobs’ services as part of the process. By submitting this application, you agree to TotalJobs’ Terms and Conditions and acknowledge that your personal data will be transferred to TotalJobs and processed by them in accordance with their Privacy Policy.