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As a Customer Service Scheduler you will be our customer's first point of contact whether it's by phone, email or letter. You will manage your own customer accounts, deal with any customer enquiries and make sure our customers have all the information needed to make their appointment go smoothly.
This role will be fully office based in Preston.
Client Details
Our client is a sizable organisation within the Energy & Natural Resources industry. They are renowned for their commitment to providing reliable services to their customers, and they pride themselves on fostering a supportive and professional work environment.
Description
- To drive excellent customer service for our internal and external customers.
- Maintain your own productivity and efficiency across all scheduling activities.
- Ensure you dispatch all incoming Category A work within the stated 3-hour SLA, prioritising customer safety.
- Be a champion for vulnerable customers, ensuring you identify and arrange for any specific needs of the customer regarding their appointment.
- Hit daily number of contact attempts and appointments to maximise productivity, utilising a range of communication methods including telephone, email and letters.
- Proactively work to avoid customer complaints, ensuring you escalate customer requirements or issues quickly.
- Keep in regular communication with field engineers to ensure all available calendar slots are fully utilised, factoring geography and authorisation.
Profile
A successful Customer Service Scheduler should have:
- Experience within customer service scheduling is essential for this role.
- Proficiency in customer service and scheduling systems.
- Excellent communication and interpersonal skills.
- A keen eye for detail and a problem-solving mindset.
- Ability to work effectively in a fast-paced, customer-focused environment.
Job Offer
- Competitive hourly rate & weekly pay.
- Immediate start.
- Free on-site parking.
- Great working patterns.
- Temporary position with potential for future opportunities.
