CRM Manager

At CHEC we put patient care at the heart of everything we do, and we strive to deliver exceptional patient and partner communications. We are seeking a CRM Manager to join our Marketing and Events team to help us build and nurture strong relationships with our key audiences.

This is a very exciting time to join CHEC as we are experiencing a significant growth, and we are looking for a talented individual to join us.

About the Role

Reporting to the Head of Marketing and Events, you will be responsible for ensuring that all email and SMS communications enhance engagement and ultimately drive loyalty.

Were looking for someone who is passionate, creative and agile. Someone who thrives in a fast-paced environment, a forward-thinker and all-round communicator, playing a pivotal role in the growth of marketing team.

If you are a creative and driven individual with a passion for email marketing, we want to hear from you!

We are looking for someone who can.

• Drive CRM activity through the HubSpot platform via the email and SMS channels.
• Lead on email and SMS activity as part of multi-channel marketing campaigns.
• Plan and deliver CRM activity to optimise the customer life cycle, from acquisition through to conversion, retention and loyalty.
• Develop ongoing patient retention and loyalty tools
• To be an advocate for a customer data centred approach across the business, championing adoption of the CRM and creating a wider understanding of the value it brings
• Audit and monitor current data processes to ensure compliance

What youll bring to the role:

• Educated to degree level (or comparable)
• Experience of managing CRM-led marketing campaigns
• Significant experience of delivering email and SMS campaigns
• Proficiency with email automation
• Experience of managing lead generation campaigns
• Excellent communication and interpersonal skills.
• Strong organisational and time management skills.
• Ability to work under pressure and meet tight deadlines.

Why work for us?

• 25 days annual leave, plus bank holidays
• Twice yearly Buy and sell annual leave scheme
• Refer a friend scheme
• Company pension
• Company sick pay scheme
• Life Assurance scheme
• Bluelight Card- 100s of discount and cashback options
• Cycle Scheme
• Career development opportunities
• Performance review with a training and development plan
• Great team and working environment
• MediCash
• Gym Discounts

Since 2012, CHEC has been working with the NHS to increase patient choice and provide better access to exceptional, timely, locally-based ophthalmology and gastroenterology care free at the point of care.

CHEC has a nationwide portfolio of over 25 community hospitals and clinics operating in a unique hub-and-spoke model. We are proud to have a role alongside colleagues in the NHS, offering patients the choice of access to essential procedures and help achieve the best possible clinical outcomes.

CHEC are clinician-led and the priority always is our patients - our dedicated team of experienced healthcare professionals are committed to delivering personalised and compassionate patient care. In 2023/24, we achieved a 97.83% customer satisfaction rating, with 99.78% of patients saying they would recommend CHECs services to family and friends.

We continue to expand our community-based offering of vital healthcare to patients across England, recently launching ENT (Ear, Nose and Throat) and Dermatology services. These services are Consultant-led and support GPs with diagnosing and managing common skin and Ear, Nose and Throat complaints.