Job Title: Service Delivery Administrator

Reports to: Customer Service and Logistics Director
Direct Reports: None
Location: Ledbury

Hours - 37 hours per week. Onsite full time for training. Opportunity to work on a hybrid basis once full training is completed

Exp. Start Date - ASAP
SOW Duration - 3 months initially
Rate - 14.80 per hour PAYE

Screening: DBS check, referencing

Purpose of the Role:

The Service Delivery Administrator will support the administration of the Service Delivery team. The role involves managing customer orders and collection requests for Short Term Rentals. Success means becoming an expert in operational delivery and ensuring seamless service. The role also requires contributing to internal processes and systems while maintaining strong customer relationships.

Key Responsibilities:

Sales & Sales Support

Process inbound requests for customer deliveries, orders, and collections.
Proactively convert enquiries and requests into confirmed orders and collections.
Balance and prioritise workload in a fast-paced environment.
Assist with mailshot creation and distribution.
Provide support for customer account queries and answer phone calls.
Arrange deliveries with third-party hauliers.
Report and provide management information for Senior Management Team.
Attend trade shows and industry events as required.

Business Support

Create customer orders and collections using planning tools like Vloot.
Support the Service Delivery team with operational tasks.
Communicate and distribute changes within the Service Delivery Team.
Assist with coaching on new or changed processes.
Help with the administration of new business.
Manage enquiries and orders on Vloot.
Collate information for reporting purposes.
Provide support for container returns.
Participate in system changes as required.

Customer Service

Be the first point of contact for clients via phone, email, or in person.
Ensure prompt and professional answering of calls.
Liaise with clients and suppliers to ensure timely delivery of assets.
Respond to queries about the product range and services.
Keep clients informed and updated on their orders.
Manage client relationships and provide direct client liaison.
Build strong working relationships with third-party hauliers.

General Administration

Update Vloot and service delivery planning with all client-related data (enquiries, orders, collections, etc.).
Collate information for reporting purposes.
Support the Business Support Team, Sales Team, Service Delivery Team, and Logistics Manager with additional tasks.

Planning and Organising

Effectively plan and organise time to maximise productivity and efficiency.
Occasional travel to other sites, client sites, or events.

Systems

Be proficient with CRM systems and other tools required for the role, adhering to operating policies and procedures.

Risk & Compliance

Ensure that all governance and compliance requirements are met.
Carry out reporting and review activities in line with regulatory standards.

Health & Safety

Adhere to health and safety guidelines to ensure the safety of oneself and others.

Skills & Experience

Essential:

Highly organised and attentive to detail.
Ability to prioritise workload and meet deadlines.
Strong interpersonal and communication skills.
Team player with excellent written and verbal communication skills.
Numerate with analytical ability.
Practical problem-solving ability.
Proficient in computer systems, including CRM tools.
Ability to multi-task effectively.

Desirable:

A solid understanding of financial systems.
Previous experience in a business-to-business environment.

Education & Qualifications

Essential:

GCSE Level Mathematics and English.

Desirable:

Previous knowledge and experience in the Financial Services industry.
Experience in a business-to-business environment.

Competencies:

Working with People: Builds team spirit, adapts to teams, listens and communicates proactively.
Adhering to Principles & Values: Upholds ethics and values, demonstrates integrity, promotes diversity, and encourages responsibility.
Writing & Reporting: Writes clearly and convincingly, structures information to meet the needs of the audience.
Process Management: Reviews and develops business processes to meet client needs.
Delivering & Meeting Client Expectations: Focuses on client satisfaction, sets high standards for quality, and consistently achieves project goals.
Client Orientation: Goes the extra mile for clients, builds rapport, and investigates client issues thoroughly.

Company information:

This permanent vacancy is being advertised by Rullion Ltd

Since 1978, Rullion has been securing exceptional candidates for a range of clients; from large well-known brands to SMEs and start-ups. As a family-owned business, Rullion's approach is credible and honest, focused on building long-lasting relationships with both clients and candidates.

Rullion is a forward-thinking recruitment company that specialises in providing a wide range of talent consultancy services to a diverse client base; from small start-ups to large household names.

We celebrate and support diversity and are committed to ensuring equal opportunities for both employees and applicants. Mwarren

Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.

Error 5XX