Customer Service Advisor

We are currently seeking a Customer Service Advisor to join a leading national manufacturing business in the Ravensthorpe area of Dewsbury.

What's in it for you as a Customer Service Advisor:
- Salary of 24,000
- Full-time permanent position
- Hours of work - Monday to Friday 8:30am - 5pm
- Hybrid working - opportunity to work 1 day at home after training completed
- 10% matched pension
- Full access to employee assistance Programme
- Access to high-street retail discount platforms
- Job security and personal development within a market-leading, international manufacturing organisation.

Main duties of the Customer Service Administrator:
- Fast, easy and hassle-free provision of information to customers including price, lead-time, order status, product information and alternatives
- Perform accurate and efficient order entry, converting the customer's requirements into the ordering software
- Close liaison with customers, commercial, production and logistics partners to meet and exceed customer needs
- Handle customer complaints and escalate issues as necessary to ensure swift resolution - logging, investigation, resolution and remedial actions
- Manage call offs, partial shipments, and back orders until orders are completely fulfilled
- Build and maintain product knowledge and develop team resource banks for product, process, customers and FAQs.
Requirements of the Customer Service Advisor:
- Previous experience in a customer service or administrative role, preferably in a manufacturing or similar industry
- Great interpersonal skills, both written and verbal, with a professional and courteous demeanour
- Proactive view to manage and take ownership of order from inception to delivery
- Working Knowledge of Windows based IT Systems
- Ability to multitask and prioritise tasks in a fast-paced environment
- Excellent organisational skills and attention to detail
- Flexibility to adapt to changing priorities and responsibilities

If interested, please apply now!