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Customer Service Executive
Position: Customer Service Executive
Salary: £28,000 per annum
Contract: Temp-to-Perm
Location: Reading / Fully Office-Based
About the Company:
My client is a leading provider of printed advertisements and graphics, specializing in retail environments, architectural spaces like hospitals, and even delivery vans. With a strong base of repeat customers, they are known for their high-quality graphics and exceptional service.
Why This Role is Available:
Due to a recent restructuring, this team is looking for a new member who can bring a fresh burst of enthusiasm and fit seamlessly into their dynamic culture.
Key Responsibilities:
- Frontline Customer Service: Handle inquiries, check and update orders, and manage dispatch dates keeping customers updated through the process.
- Project oversight: Take briefs, provide quotes, and act as the middle person between the customer and the production team.
- Communication: Know when to communicate and when to listen, demonstrating emotional intelligence in all interactions.
- Gatekeeping: Manage external calls from suppliers, redirect inquiries, and act as a gatekeeper unless the call is sales related.
Ideal Candidate:
- Background: Experience in industries such as car leasing, manufacturing, or a similar field. Must have excellent phone call etiquette and the ability to build relationships both internally and externally.
- Personality: High energy, mature, and experienced. Able to pick up the phone with personality and handle inquiries with a positive attitude.
- Skills: Strong customer service awareness, emotional intelligence, and the ability to fit into a high-energy team culture.
Benefits:
- 25 days holiday
- On-site parking
- Social events
- Christmas bonus
Company Culture:
- A diverse workforce with a mix of employees with 3 to 30 years of experience.
- A friendly atmosphere with a professional yet relaxed environment.
- Team members enjoy activities like going to the gym at lunch!
If you are a high-energy individual with a passion for customer service and a background in manufacturing or a related field, I would love to hear from you!
Apply now to join a team that values professionalism and a friendly work environment!
