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A successful cruise company are recruiting for a Travel Customer Support Executive to join their expanding travel team offering a salary £24000.This role will combine customer service and administration and will be assisting clients with both pre and post travel queries, including amendments and changes and also adding any additional services to the booking both over the phone and by email . This role will be working on a small shift pattern Mon-Fri 9am-5.30pm or 10.30am-7pm(approx. 2 late shifts per week) and will include 2 weekends over a 6 week rota.
Travel Customer Support Executive responsibilities:
- Answer and process queries from customers via phone, email, social media and web chat
- Liaise with customers for post-booking questions, assistance & customer service issues.
- Process and action where relevant, incoming emails from external suppliers
- Ensure bookings are loaded correctly across the booking systems supplier systems
Travel Customer Support Executive skills required:
- MUST have experience working within a travel agency or travel company either in the role of travel agent, travel consultant, reservations consultant, or travel customer service consultant or have worked within customer services within a Travel environment ideally cruise but this is not essential
- Great attention to detail
- Confident checking over documents including invoices and tickets
- Excellent customer service skills
- Ability to prioritise a busy workload and work to deadlines
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