Client Services Specialist

Job Title: Client Services Specialist Location: RedhillSalary: £24-25k basic + Free ParkingHours: Mon - Fri (9:00am - 5:00pm)

We are searching for dynamic individuals with a strong foundation in customer service who are eager to develop their skills in a fast-growing, niche market. This role provides a fantastic opportunity to shift from a call centre role to a more personalised, business-to-business (B2B) environment, where client interaction and relationship management are key.

Key Duties:

• Serve as the primary contact for all general inquiries, order updates, and delivery timelines.
• Accurately process orders, ensuring that all client requirements are met efficiently.
• Coordinate with internal teams to minimise delays and resolve any issues promptly.
• Keep customers informed on the status of their orders, managing expectations and providing updates on potential changes or delays.
• Contribute to maintaining strong relationships with both clients and internal teams by ensuring smooth order flow and high levels of service.

What We're Looking For:

• A confident, professional communicator who thrives on delivering exceptional service.
• Previous experience handling phone-based or client-facing interactions.
• Strong organisational and coordination skills, with the ability to manage multiple tasks simultaneously.
• Experience in order processing, with an eye for accuracy and detail.
• Ability to keep clients fully informed throughout the order process, ensuring transparency and proactive communication.

What We Offer:

• A collaborative, supportive work environment where your skills can flourish.
• The opportunity to grow within a unique, expanding business sector.
• Free on-site parking and a competitive salary package.

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Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion.

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Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.JM14372