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Airtime Billing Manager required for Global organisation with offices in Redhill, Surrey.
Main Purpose of Job:
- To own and manage all aspects of monthly billing cycle including the monthly management reporting.Responsible for the UK Airtime Billing team and managing the day-to-day airtime activities and liaison with other internal and Group teams.
- The individual must understand the company’s products and services and how that applies to the billing of services to their customers and must be able to produce and analysis airtime reports to aid the CEO, Sales Director and other colleagues.
- To act as NIBS, INSIGHT provisioning and airtime third-party systems subject matter expert to ensure all billing and provisioning requests are resolved for both internal and external customers.
- To support and help other Group airtime teams as required to ensure that Airtime processes and reporting is followed across all groups.
Who the company are, key tasks, and additional information available on request.
Experience/Skills/Qualifications
Mandatory
- Team management.
- Airtime Billing and provisioning experience, with a track record of delivering high level global customer service
- Experience of Telecoms billing software and/or billing processes
- Attention to detail is vital
- Ability to be proactive, ensuring problems are quickly resolved or escalated
- Ability to priorities, multitask, work under pressure to tight deadlines
- Excellent written and verbal skills
- Be self-motivated with a drive to learn services
- Ability to identify and investigate anomalies to point of resolution
- Good relationship builder
- Advanced level use of Excel to a high standard to create pivot tables, charts, and lookup queries
- Intermediate use of Microsoft Word
- High level of computer skills
- A professional and flexible approach
- Flexible, customer focused and self-motivated and team player
- Willingness and ability to learn quickly
- Must be organised, methodical and a good multi-tasker
Most Difficult Part of Job
- Prioritising at times of peak demand and maintaining a steady and balanced view of whole area of responsibility and ensuring a proactive approach to problem resolution.
Monday - Friday, 9am - 5:30pm.
Disability Confident employer.
