Credit Control Manager - Insurance Brokerage

Your new companyLeading Financial Services Business in the heart of leafy South West LondonYour new roleThe individual will oversee and manage the daily operations of the Credit Control function, reporting directly to the Finance Director. This role involves developing and implementing first-class, effective, and efficient processes and procedures for all Credit Control interactions with customers, as well as the associated administrative tasks. The individual will ensure adherence to service levels and regulatory commitments to minimize potential risks to the business, our panel of insurers, and our customers. The ideal candidate must be willing to actively participate, especially during peak periods, to support the department. What you'll need to succeed

• Have preferably come from similar financial services/Insurance background.
• Managing, and when appropriate, assisting with day to day tasks in the Credit Control team, inclusive of telephony engagement with customers. Ensure the staff working in the Credit Control team are well-directed with clear guidelines to their own job responsibilities, and provided with full support in achieving these, in terms of communication, training and the organisation of their administrative workload.
• Regularly review the performance of the team, through completing 1-2-1s, conducting coaching via 'desktop reviews', occasional call monitoring and quality feedback. Establish team KPIs, collect and assess metrics to identify areas for improvement and inform tactical decisions.
• Work with the wider organisation to ensure unnecessary debt and subsequent cash loss to the business is minimized.
• Continuously assess and refine credit control processes to enhance efficiency and effectiveness.
• Drive a customer centric culture within the team that can permeate to the wider business.
• Promote and act in accordance with all Group values, systems, policies and procedures.
• Assist the Finance Director in managing key external relationships such as Payment Clearing, Premium Finance and Debt management services.
• Complete information requests to / from the above key partners, inclusive of management of chargeback investigations form our payment clearing provider.

What you'll get in returnImportant terms to know are the following :* Salary is £30-£36k, based on experience, the role also offers a quarterly performance related bonus, paying £500-£750 per quarter. Incumbent also works 1 in 5 Saturdays to help the team (hours 9:00 to 3:00).* Hours would be 9:00 to 6:00 ideally, but negotiable, with 1 hour for lunch of course.* Role comes with life insurance (2x Salary)* Private Medical Insurance once probation is completeWhat you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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