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We have an exciting opportunity for a Service Coordinator to join our clients growing company. If you enjoy a fast paced, varied role within a friendly and supportive environment, this could be the role for you. The role would suit someone with great organisation skills, attention to detail and a good multi-tasker. Great working conditions including 25 days holiday plus bank holidays. Full-time office-based role in Ringwood, Hampshire.
Role and Responsibilities
The role of Service Coordinator includes but is not limited to the following:
- Administration of running the Service Department.
- Scheduling jobs, prioritising work allocation to field-based engineers.
- Answering the telephone and dealing with clients in a polite and courteous manner.
- Logging and responding to customer queries and work requests quickly, prioritising workloads and setting expectations of time frames of attendance in accordance with company values.
- Filing and querying engineer job sheets in accordance with company process and protocol
- Scheduling service visits to the appropriate timetable. Managing the engineer reports and work with engineers and suppliers to identifying and cost parts.
- Preparing quotes for works and following up on these as per company process and protocols.
- Reacting to change positively adding input to successfully embed new processes or protocols as appropriate for the successful growth and prosperity of the company.
Qualifications and Education Requirements for the Service Coordinator:
- Competent Microsoft Office user
- Customer Service Experience
- Full training will be provided
Preferred Skills of the Service Coordinator:
- Organised
- Multi-Tasker
- Good time management
- Logical thinker
- Customer friendly attitude
- Confident
- Good telephone manner
- Positive and upbeat
If you are an experienced Service Coordinator or Scheduler, please do not hesitate to contact The Work Shop, Ringwood to discuss!
Service Coordinator, Service engineer, Ringwood, Scheduler, Microsoft Office
