Back to search
Office HR Administrator
Reports to: General Manager
Main Purpose: To be a point of contact for all office administrative issues, including HR and customer service as required by the business. To help improve communications internally and externally and improve levels and accuracy of paperwork throughout the business.
Main Duties
Provide all customers with a point of contact for all initial enquiries / queries.
- Receive and deal with customer queries by email / phone / post etc. in a polite and efficient manner.
- Coordinate with colleagues to obtain answers to customer queries.
- Respond to customers in a timely manner with relevant information.
- Communicate efficiently, effectively and professionally at all times.
- Build, develop and maintain good working relationships with customers.
- Escalate any issues to Production / Operations Manager or higher as appropriate.
Maintain customer order book
- Receive all customer updates on their order requirements.
- Process these onto EFACS system in a timely manner, ensuring full visibility for colleagues is communicated and available at all times.
- Attend morning meeting to ensure changes are constantly and effectively communicated.
Maintain HR paperwork and administrative processes as and when required, in line with Group requirements.
- Control all HR documentation and files, including but not limited to;
- Ensure all Induction paperwork is issued to new starters, is appropriately signed off and returned for Personnel Files (paper and electronic).
- Ensure all Training Records are accurately maintained and recorded on Training Files.
- Ensure all HR related reports are maintained, in line with Group requirements (ie Starters & Leavers, Organisation Chart, etc).
- Ensure Managers carry out and return any Return To Work, Absence Certification documentation etc., when employees are off work.
- Remind Managers of Disciplinary Actions require when absences hit Trigger Points
- Attend Disciplinary / Investigation Hearings to support Managers and maintain notes. 路 Support the Apprenticeship programme by maintaining contact with the relevant Apprentice Bodies to ensure all documentation is kept up to date.
- Support any Work Experience students as and when required.
- Support with the recruitment process as and when required.
- Support maintenance of the website as and when required.
- General
路 Attend Monthly Management Meetings and maintain accurate Minutes of Actions.
路 Working with other UFC colleagues, ensure the implementation of the company鈥檚 policies and goals, including in particular Health & Safety and Quality.
路 Maintain regular, consistent and professional attendance, punctuality, and adherence to relevant health & safety procedures at all times.
路 Treat all colleagues in a professional, fair and empathetic manner.
路 Work on your own initiative as required ensuring the smooth, efficient and effective availability of administrative support is available for the business.
路 Be flexible to provide the GM, colleagues and the business support wherever this may be required.
JOB SPECIFICATION
Attributes required to perform the above Job Description
1. Good level of education (particularly English minimum GCSE).
2. Previous experience of working in an HR / Customer service environment.
3. Previous administrative experience required.
4. Strong IT skills - Microsoft and able to pick up business ERP system (EFACS).
5. Well organised and helpful.
6. Good telephone manner.
7. Good communicator (written and verbal).
8. Thorough with good attention to detail.
9. Self-motivated.
10. Good customer focus
11. Team player.
12. Reliable and flexible.
